Shipping policy

Thanks for visiting www.mytravelpassport.eu. We are pleased to offer you our shipping policy so that you have clarity about the delivery process of our products. By making a purchase through our website, you agree to adhere to the terms and conditions set out in this policy.

  1. Shipping Zones: a. We ship to addresses within Europe, North America and some South American countries such as Argentina, Brazil, Mexico, Chile, Uruguay.
    Other areas where we ship:Switzerland, Australia, South Korea, Israel, Japan, New Zealand, Hong Kong SAR (China), Turkey, Andorra, Vatican City and Norway.

  2. Processing Times: a. After placing your order, our team will process it within 1 business day. b. In some cases, certain products may require additional preparation time due to customization.

  3. Shipping Methods: a. We use reliable shipping services to ensure that your products are delivered in optimal conditions. b. Available shipping methods and associated costs will be shown during the purchase process and will depend on the destination and the weight of the package.

  4. Shipping Costs: a. Shipping costs will be calculated based on the delivery address and shipping method selected. b. We may offer free shipping promotions under certain conditions, which will be clearly stated on our website.

  5. Delivery Times: a. Estimated delivery time will be provided during the purchase process and will depend on the destination and shipping method selected. b. It is important to note that delivery times are approximate and may be subject to variations due to external factors, such as customs delays or logistical problems.

  6. Order Tracking: a. Once your order has been shipped, we will provide you with tracking information so you can track the delivery status of your package.

  7. Shipping Address: a. It is the customer's responsibility to provide an accurate and complete delivery address when purchasing. b. We are not responsible for delays or incorrect deliveries due to incorrect or incomplete address information provided by the customer.

  8. Returns and Refunds: a. Please see our returns and refunds policy on our website for detailed information on this topic.

  9. Customer Service: a. If you have any questions or concerns about your shipment, please do not hesitate to contact our customer service team through the contact channels provided on our website.

We appreciate your trust in www.mytravelpassport.eu and we hope that our products, shaped like a passport to store the memories of your travels, meet your expectations. May you have an unforgettable experience preserving your travel adventures!