Privacy policy

Last update: October 26, 2026

This Privacy Policy describes how mytravelpassport (hereinafter referred to as the "Site", "we", "we" or "our") collects, uses and discloses your personal information when you visit or use our services, when you make a purchase on mytravelpassport.eu (collectively, the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or as any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions that may be required by applicable law.

Collection and use of your personal information

To provide the Services, we collect and we have collected over the last 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, those of our users, and others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" is used to refer to information that identifies or describes you individually, as well as information that can relate or be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our Services may include the following:

• Contact details Include your name, address, phone number and email.
• Order information It includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information It includes your username, password, security questions, and other information used for account security purposes.
• Customer service information It includes information that you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this data; however, this may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (hereinafter "Usage data"). To do this, we may use cookies, pixels and similar technologies (hereinafter "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested so that we can fulfill our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the next section, Third Party Websites and Links.

Use of your personal information

• Provision of services and products. We use your personal information to provide you with the Services and to fulfill our contract with you, including processing your payments, fulfilling orders, sending notifications related to your account, as well as your purchases, returns, exchanges or other transactions, in order to create, maintain and manage your account, arrange for shipping, facilitate returns or exchanges, and other features and functionality related to your account. We may also improve your shopping experience by allowing Shopify to link your account to other Shopify services that you choose to use. In this case, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending you promotional, advertising and marketing communications by email, text message or post, as well as to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in the sale of our products, in accordance with art. 6 (1) (f) of the GDPR.
• Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website, both for you and other customers, in accordance with art. 6 (1) (f) of the GDPR.
• Communications and service improvement. We use your personal information to provide you with customer services and improve our Services. This is in our legitimate interest to be able to respond to you, as well as to provide effective services and maintain our business relationship with you. in accordance with art. 6 (1) (f) GDPR.

Cookies

As with many other websites, our Site also uses cookies. For specific information about the cookies we use related to running our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including by remembering your actions and preferences), as well as to perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain general features and functionality, to function incorrectly or become unavailable. Additionally, blocking Cookies may not completely prevent information from being shared with third parties, such as our advertising partners.

Our website also identifies the Global Privacy Control (GPC) signal, which allows you to opt-out of certain uses or disclosures of your information. If you notify us of your preference via the GPC token, we will treat the GPC token as a valid opt-out request for the associated browser or device and, if we are able to associate the device sending the token to a Shopify account, we will also apply the opt-out request to the account. For more information about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other “Do Not Track (DNT)” signals that may be sent from your web browser or device.

Disclosure of your personal information

In certain circumstances, we may disclose your personal information to third parties for the fulfillment of contracts, legitimate purposes or other reasons under this Privacy Policy. Such circumstances may include the following:

• With vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer services, cloud storage, fulfillment and shipping).
• With commercial and marketing partners to display advertising and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request or otherwise consent to us disclosing certain information to third parties, such as to send you products or through the use of social media widgets or login integrations with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
• In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), enforce applicable terms of service, and protect or defend the Services, our rights, the rights of our users and others.

In the last 12 months we have published the following categories of personal and confidential data about users for the reasons set out above in “How we collect and use your personal data” and “How we publish personal data”:

Category

Recipient Categories

Identifiers such as basic contact details and specific order and account information- Categories of personal information described in the California Customer Records statute, such as basic contact details and specific order and account information. Commercial information, such as order data, purchasing information, and customer service information. Internet or other similar network activity, such as usage data. Geolocation data, such as locations determined by an IP address or other technical measures.

Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers). Business and marketing partners Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of engaging in advertising and marketing activities as set forth below.

We have "sold" and "shared" (those terms as defined under applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities as set forth below.

Category of personal information	Recipient Categories
Identifiers such as name, email address, and phone number.	Business and marketing partners.
Commercial information such as records of products or services purchased.	Business and marketing partners.
Usage data.	Business and marketing partners.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated or under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, integrity or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limitation as to its use by us or third parties. Our inclusion of such links does not, in itself, imply any type of promotion of the content of such platforms or their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (those terms as defined in applicable law) personal information of children under 16 years of age.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, so we cannot guarantee "perfect security." Additionally, information you submit to us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on a variety of factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, such rights are not absolute and may apply only in certain circumstances, which may allow us to deny your request in certain cases and as permitted by law.

• Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including details related to the ways we use and share your information.
• Right to erasure: You may have the right to request deletion of personal information we hold about you.
• Right of correction: You may have the right to request correction of inaccurate personal information we hold about you.
• Portability right: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of selling, sharing, or sending targeted advertising: You may have the right to request that we not "sell" or "share" your personal information or that we opt out of processing your personal information for the purposes of delivering "targeted advertising," as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, this will be treated as a request to opt-out of the “selling” or “sharing” of information for the device and browser you use to visit the Site.
• Processing restriction: You may have the right to request that we stop or restrict the processing of personal information.
• Revocation of consent: Wherever we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. To do this, you can respond directly to our denial.
• Managing communication preferences: We may send you promotional emails and you can opt out of receiving them at any time through the unsubscribe option available in the emails we send. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

Please know that the exercise of any of these rights will not be a reason for any type of discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. Subject to applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require that you provide evidence that you have authorized the agent to act on your behalf. Additionally, we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Claims

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, you can consult this list of data protection supervisory agencies.

International users

Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information will also be processed with personnel and external service providers and partners in those countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the UK competent authority, as applicable, unless the data transfer is to countries that provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can call us, send an email to comunicacion@mytravelpassport.eu or contact us through the address SNOW PASSPORT S.L., Alfonso Infante de Borbón y Borbón, 10, 28224 Pozuelo de Alarcon, Madrid, Spain.

For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controllers of your personal information.